Frequently Asked Questions (FAQ)

Bank Islam Internet Banking
Bank Islam Internet Banking SECURITY
Bank Islam Internet Banking TECHNICAL REQUIREMENT

Bank Islam Internet Banking
What is Bank Islam Internet Banking?
What are the operational hours?
How can I access to Bank Islam Internet Banking?
Who is accessible to Bank Islam Internet Banking?
Who can perform financial transactions at Bank Islam Internet Banking?
Can Business Corporations use Bank Islam Internet Banking?
What are the requirements to perform financial transaction at Bank Islam Internet Banking?
What can be performed at Bank Islam Internet Banking?
What are the benefits of Bank Islam Internet Banking?
Is there a possibility for me to apply Bank Islam Internet Banking PIN over the Internet?
How can I get assistance when I'm having problems when transacting at Bank Islam Internet Banking?
How will I get my account statement or chequebook after I apply it via Bank Islam Internet Banking?
Once I performed my Internet Banking transactions at Bank Islam Internet Banking, can I have the transaction copy for my own record?

Bank Islam Internet Banking SECURITY
Is the Bank Islam Internet Banking secure?
How safe are my transactions?
What happened if I forget my Bank Islam Internet Banking PIN?
What if I forget my Bank Islam Internet Banking Password?
What if I forget my Bank Islam Internet Banking Password and PIN?
What if I forget my Bank Islam Internet Banking User ID?
Can I change my Bank Islam Internet Banking Password?
Can I change my Bank Islam Internet Banking User ID?
What should I do to protect my PIN and Password?
What should I do if I have trouble logging into Bank Islam Internet Banking?


Bank Islam Internet Banking TECHNICAL REQUIREMENT
Is there any special software required to access to Bank Islam Internet Banking services?
What is the basic hardware and software I need for Bank Islam Internet Banking?
Will notebook computer be accessible to Bank Islam Internet Banking?



Frequently Asked Questions & Answers
 
What is Bank Islam Internet Banking?
Bank Islam Internet Banking is a secure online access that allows you to perform banking transactions via the Internet.
 
What are the operational hours?
Bank Islam Internet Banking web site is available 24 hours. However, you can only perform your Internet Banking transactions from 6.30 am to 11.30 pm and we are in the process of enhancing it to be operated 24 hours a day.
 
How can I access to Bank Islam Internet Banking?
You can access to Bank Islam Internet Banking via Bank Islam Corporate web page (www.bankislam.com.my) and select Bank Islam Internet Banking login button.

Who is accessible to Bank Islam Internet Banking?
Bank Islam Internet Banking is accessible to all Internet users.
 
Who can register and perform financial transactions at Bank Islam Internet Banking?

Bank Islam Internet Banking is only available to individual accountholders at least 18 years of age and has Bank Islam ATM Smart Card or Bank Islam Master/VISA Card.

 

Can Corporations use Bank Islam Internet Banking?
Bank Islam Internet Banking is currently available for retail customer to do their Consumer Banking transactions only. For corporations, you can access to https://ebanker.bankislam.biz.

What are the requirements to perform financial transaction at Bank Islam Internet Banking?
To perform financial transactions, you have to do as follows:
- You must first register as Bank Islam Internet Banking user. To register, you must have Bank Islam ATM Smart Card or Bank Islam Master/VISA Card. Get your Bank Islam Internet Banking PIN at our ATMs.
- Steps to sign-up:
- At the ATM menu, select Other Transactions and go to Bank Islam Internet Banking Registration.
- Accept the clause on the agreed to be bounded by the Bank Islam Internet Banking Terms & Conditions of Access and Services.
- Enter 6 digits numbers of your choice as Bank Islam Internet Banking PIN and reconfirm your PIN. Please do memorize your Bank Islam Internet Banking PIN for security purposes.
- Access to Bank Islam Internet Banking via Bank Islam Corporate web page (www.bankislam.com.my)  and select Bank Islam Internet Banking login button. Select First Time Login and key in your Bank Islam ATM Smart Card or Bank Islam Master/VISA Card number with your Bank Islam Internet Banking PIN.
- Select your Preferred User Id and Password and memorize them for your subsequent logins. Once completed, you can perform financial transactions via the Bank Islam Internet Banking.

What can be performed at Bank Islam Internet Banking?
- My Accounts
- Account Summary
- Account Details
- Financing Details
- Float Details
- Investment Details
- Account History
- Transfer Funds
- Own A/C Transfer
- Transfer to 3rd Party
- Maintenance of Future Fund Transfer
- Beneficiary Maintenance
- Inter bank Transfer (MEPS IBG)
-

Payment

- E-Sadaqah
-

Prepaid Reload

-

Bill Payment

- Open Bill Payment
-

Registered Bill Payment

-

Bill Payment Maintenance

-

Bill Presentment

-

Auto Debit Bill Payment

- Investment
- Placement
- Withdrawal
- History Inquiry
- Standing Instructions
- Financing
- Payment
- Bank Islam Card 
- Card Details
- Payment
- Statement Inquiry
- Cheque Management
- Cheque Book Request
- Cheque Status Inquiry
- Cheque Return Inquiry
- Stop Cheque
- Release of Stop Cheque
- Customer Services
- Statement Request
- Profit Rate Inquiry
- FOREX Rate Inquiry
- Update Profile
- Change Address
- Change Password
- Delete ATM Card
- i-Access Code Request
For your convenience, more transactions will be introduced in the near future.

What are the benefits of Bank Islam Internet Banking?
- Secured
All your transactions at Bank Islam Internet Banking are very secured.
- Free
No annual fees or access fees will be charged on customers for using Bank Islam Internet Banking. However, there will be charges on some of the transactions as per existing account terms & conditions.
- Convenient
You can perform financial transactions from anywhere. You can even perform your banking transactions when you are abroad.
- Transaction Confirmation
Every successful transaction will be displayed with a transaction confirmation number.

Is there a possibility for me to apply Bank Islam Internet Banking PIN over the Internet?
No, you can only apply Bank Islam Internet Banking PIN via ATMs using our Bank Islam ATM Smart Card or Bank Islam Master/VISA Card.
 
How can I get assistance when I'm having problems when transacting at Bank Islam Internet Banking?
Please call our Internet Banking Customer Care at 603-2690 0900.
 
How will I get my account statement or chequebook after I apply it via Bank Islam Internet Banking?
You have to collect it at your home branch (branch where you maintain your current account).
Once I performed my Internet Banking transactions at Bank Islam Internet Banking, can I have the transaction copy made via Bank Islam Internet Banking for my own record?
Some of Bank Islam Internet Banking transactions have a Print Button at the Confirmation screen. Click this button to print the transaction for your own records.

 
Is the Bank Islam Internet Banking secure?
Bank Islam Malaysia Berhad used 128-bit encryption, which is the latest Internet security technology. Besides that, you are also requested to enter your own User Id and password which are only known to you when you want to login to Bank Islam Internet Banking. Your Internet Banking Transaction also will be automatically terminated if you leave your transaction for more than 5 minutes. Kindly view our Security Statement.
 
How safe are my transactions?
With all the security measures mentioned above, we can ensure that all your Internet Banking transactions are kept private and confidential. However, you must remember that one of the most important security measures is your responsibility in safe keeping of your Bank Islam Internet Banking PIN or password.

What happened if I forget my Bank Islam Internet Banking PIN?
- Contact our Internet Banking Customer Care at 603-2690 0900.

What if I forget my Bank Islam Internet Banking Password?
- Contact our Internet Banking Customer Care at 603-2690 0900.

What if I forget my Bank Islam Internet Banking Password and PIN?
- Contact our Internet Banking Customer Care at 603-2690 0900.

What if I forget my Bank Islam Internet Banking User ID?
- Contact our Internet Banking Customer Care at 603-2690 0900.

Can I change my Bank Islam Internet Banking Password?
Yes. To change it, login to Bank Islam Internet Banking, go to Customer Services and select Change Password.

Can I change my Bank Islam Internet Banking User ID?
No.

What should I do to protect my Password?
- Change your password regularly.
- Do not write down and inform others of your PIN and Password.
- Always log out properly.
- Transacting from terminals at public places such as cyber caf? is not encouraged. However, if you need to perform at such places, please clear your cache upon completion. To clear your cache memory, do as follows:

Internet Explorer 5.0
- Click "Tools"
- Select "Internet Options"
- Click "General"
- Select "Temporary Internet Files" and click "Delete Files"
- Click "Yes"
- Close your browser

- Please do not store your Password when using Internet browsers. You can prevent any Passwords from being stored in Internet Explorer 5.5 by perform the following functions:
- Launch Internet Explorer 5.5, click "Tools", "Internet Options" and then select "Content Folder".
- Click the "Auto Complete" button under personal information.
- Uncheck User names and passwords on form and click the "Clear password" button.
- Click OK button to save changes.

What should I do if I have trouble logging into Bank Islam Internet Banking?
Please contact our Internet Banking Customer Care at 603-2690 0900.
 
 
Is there any special software required to access to Bank Islam Internet Banking services?
No. However, to have the best view of Bank Islam Internet Banking, we suggest you to view using Microsoft Internet Explorer (I.E) 5.5.

What is the basic hardware and software I need for Bank Islam Internet Banking?
We recommend the followings:
- PC with at least Pentium 133MHz processor or 32MB RAM or higher.
- SVGA or higher resolution monitor, 256 colours.
- Modem of 28.8 kbps or higher.
- Operating systems Windows 98 or higher.
- Internet Explorer version 5.5/latest with Service Pack 2 or higher.
 
Will notebook computer be accessible to Bank Islam Internet Banking?
Yes, as long as the notebook has an access to Internet.

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